NSN Global Services .com
Privacy Policy
Last Updated: March 3, 2026
IMPORTANT NOTICE TO UNITED KINGDOM AND EUROPEAN UNION USERS
This Privacy Policy is governed exclusively by the laws of the State of Delaware and applicable U.S. federal law. However, if you are a resident of the United Kingdom or any European Union member state, you benefit from additional mandatory data protection rights under the UK GDPR, the EU GDPR, the UK Data Protection Act 2018, and related national laws. These laws may provide rights (including access, rectification, erasure, restriction, objection, and portability) that cannot be waived by contract and may override certain provisions below. Nothing in this Privacy Policy is intended to limit or exclude any such non-waivable statutory rights. For a full description of your rights and how we comply with GDPR/UK GDPR, please see Section 13 below and our [GDPR/UK GDPR Addendum](https://nsnglobalservices.com/privacy/gdpr) (incorporated by reference). If you have questions, contact us at privacy@nsnglobalservices.com before using the Site or Services.
1. Introduction
NSN Global Services LLC (“NSN,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://nsnglobalservices.com (the “Site”), use our platforms (LearnSphere, InsightEngine, EduBuild, TalentForge, NSN OneWorld, and any other services we provide (collectively, the “Services”)), interact with us, or otherwise provide us with information.
This Policy is incorporated into and forms part of our [Terms and Conditions](https://nsnglobalservices.com/terms). By using the Site or Services, you consent to the practices described in this Policy. If you do not agree, you must cease all use immediately.
2. Information We Collect
We collect information in the following categories:
2.1 Information You Provide
- Account and profile data (name, email, phone, organization, title, country)
- Educational or professional data (student/educator records, performance metrics, credentials)
- Payment information (processed by third-party providers)
- Communications and support inquiries
- Feedback, survey responses, and content you upload or submit
- Government or institutional contract data (ministries, UN partners, WTO collaborators)
2.2 Information Collected Automatically
- Device and usage data (IP address, browser type, device ID, operating system)
- Usage data (pages viewed, time spent, clicks, session duration)
- Location data (country, city level — never precise GPS unless explicitly enabled)
- Cookies, pixels, web beacons, and similar tracking technologies
2.3 Information from Third Parties
- Partners (ministries of education, UN agencies, WTO, Global Monetary Inc, Utilities Intelligence Agency, schools, universities)
- Publicly available sources
- Service providers and analytics partners
3. How We Use Your Information
We use your information for the following purposes:
- Providing, maintaining, and improving the Services (including AI personalization in LearnSphere)
- Processing transactions and billing
- Responding to inquiries and providing customer support
- Conducting research, analytics, and product development (including training and improving AI models)
- Complying with legal obligations and enforcing our rights
- Marketing and communications (with your consent where required)
- Safety, security, and fraud prevention
- Fulfilling contractual obligations with governments and multilateral partners
4. Legal Bases for Processing (GDPR/UK GDPR Users)
Where GDPR/UK GDPR applies, we rely on the following lawful bases:
- Performance of a contract
- Legitimate interests (e.g., improving services, security)
- Legal obligation
- Consent (where required, and you may withdraw it at any time)
5. Sharing and Disclosure of Your Information
We may share your information with:
- Affiliates and subsidiaries
- Service providers (hosting, analytics, payment processors, AI infrastructure) under strict data-processing agreements
- Government and institutional partners (ministries, UN, WTO) where required by contract or law
- Professional advisers (lawyers, accountants, auditors)
- In connection with a merger, acquisition, or sale of assets
- Law enforcement or regulators when required by law
We do not sell personal data.
6. International Data Transfers
As a Delaware-based company with global operations, we may transfer data outside your country. For transfers from the UK/EU to the US or other countries, we use:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- UK International Data Transfer Agreement (IDTA)
- Adequacy decisions where applicable
- Additional safeguards including encryption and data minimization
7. Cookies and Tracking Technologies
We use essential, functional, analytics, and marketing cookies. You can manage preferences through our Cookie Consent Manager or your browser settings. For details, see our [Cookie Policy](https://nsnglobalservices.com/cookies).
8. Artificial Intelligence and Automated Processing
Our LearnSphere and InsightEngine platforms use AI to personalize learning and generate insights. Automated decisions may affect educational recommendations or risk flagging. Where such decisions produce legal or similarly significant effects, you have the right to human review (GDPR Article 22). We conduct regular bias audits and maintain transparency reports.
9. Data Security
We implement aerospace-grade technical and organizational measures, including encryption in transit and at rest, access controls, regular penetration testing, and incident response protocols. However, no system is completely secure, and we cannot guarantee absolute security.
10. Data Retention
We retain personal data only as long as necessary for the purposes outlined or as required by law. Education records and AI training data are retained in pseudonymized or aggregated form where possible.
11. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access, correction, deletion, and portability
- Restriction and objection to processing
- Withdrawal of consent
- Opt-out of sale (we do not sell data)
- Non-discrimination for exercising rights
12. Children’s Privacy
Our Services are not directed to children under 18 (or 16 in certain jurisdictions). We do not knowingly collect data from children. If we become aware that we have collected such data, we will delete it promptly. In educational deployments, parental/guardian or institutional consent is obtained where required by law (COPPA, FERPA, etc.).
13. State-Specific Privacy Rights (United States)
- **California Residents (CPRA/CPPA)**: You have additional rights under the California Privacy Rights Act. See our California Privacy Supplement.
- **Virginia, Colorado, Connecticut, Utah Residents**: We honor rights under the respective state consumer privacy laws.
- **Nevada Residents**: You may opt out of any future sale of personal data (we do not sell data).
14. GDPR/UK GDPR Addendum for UK and EU Users
In addition to the rights above, you have the right to:
- Lodge a complaint with your supervisory authority
- Appoint a representative (contact details available upon request)
- Receive detailed information on transfers (available in our SCCs upon request)
Our EU Representative and UK Representative details are available upon request.
15. Changes to This Privacy Policy
We may update this Policy from time to time. We will post the revised version with a new “Last Updated” date and, where required by law, notify you by email or prominent notice on the Site.
16. Contact Us
For any privacy questions, requests, or complaints:
privacy@nsnglobalservices.com
NSN Global Services LLC
Dover
Delaware, USA
You may also submit a formal Data Subject Access Request through our secure email above.
By using our Site or Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
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